Comments on: 15 eCommerce Shipping Best Practices

By: Bloggers Digest - 12/14/2007 - Get Elastic Ecommerce Blog

Bloggers Digest - 12/14/2007 - Get Elastic Ecommerce Blog — Fri, 14 Dec 2007 18:43:37 +0000

[...] Palmer shares 15 best practices for shipping policies. Excellent as [...]

By: palmerwebmarketing

palmerwebmarketing — Thu, 13 Dec 2007 00:30:45 +0000

Good point Linda. I’m planning on doing a post on best practices for returns and exchanges soon, I’ll be sure to mention that one.

Justin

By: Linda Bustos

Linda Bustos — Wed, 12 Dec 2007 23:48:46 +0000

Great advice here. As a Canadian, I’m also concerned about shipping cutoff date information – we may be wrong to assume that the Dec.18 (most common USPS cutoff date I’ve seen) is enough time to cross the border. It probably isn’t.

I also would like to see in-store pick-up/returns information for multi-channel stores. American Apparel just opened up here in Vancouver. I’ve bought online several times and did again yesterday – but there was no information about in-store pickup options. I may write them an email about that…

By: Tim McGuiness

Tim McGuiness — Mon, 10 Dec 2007 17:25:50 +0000

How keeping the tracking on your site instead of sending them to UPS or FedEx to track a package?

It makes it easier for the customer to review the order and it brings them back to your site (and your branding) one more time.

By: sir jorge

sir jorge — Sat, 08 Dec 2007 04:40:40 +0000

I wish all companies did this, too bad they are usually horrible.