http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/ Ideas for Marketing in Web 2.0 Thu, 15 Jul 2010 20:21:11 -0500 http://wordpress.org/?v=2.8.4 hourly 1 http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/comment-page-1/#comment-2666 Rob Joseph Wed, 10 Jun 2009 21:25:49 +0000 http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/#comment-2666 Your number 18 “thank you calls” is an excellent idea. We have had much success with this practice. We use a company named Frequent Follow-Ups to handle this for us and it is seamless. They are located here http://www.frequentfollowups.com if anyone is interested in doing this also. -Rob Your number 18 “thank you calls” is an excellent idea. We have had much success with this practice. We use a company named Frequent Follow-Ups to handle this for us and it is seamless. They are located here http://www.frequentfollowups.com if anyone is interested in doing this also.
-Rob

]]> http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/comment-page-1/#comment-1382 Why eCommerce is a Lot Like ICanHasCheezburger | Get Elastic Thu, 03 Jul 2008 17:52:11 +0000 http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/#comment-1382 [...] Palmer’s 25 Ways to Improve Customer Service View all entries tagged customer [...] [...] Palmer’s 25 Ways to Improve Customer Service View all entries tagged customer [...]

]]> http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/comment-page-1/#comment-995 13 E-Commerce Website Mistakes - 13 Bad Habits of eCommerce Stores Fri, 07 Mar 2008 15:01:10 +0000 http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/#comment-995 [...] Unreachable Customer Service: Online retailers are typically not famous for their customer service. Phone numbers and emails should be listed prominently on every page. Responses to customer requests should be prompt and courteous. In a previous post, I outlined 25 tips for improving your online customer service. [...] [...] Unreachable Customer Service: Online retailers are typically not famous for their customer service. Phone numbers and emails should be listed prominently on every page. Responses to customer requests should be prompt and courteous. In a previous post, I outlined 25 tips for improving your online customer service. [...]

]]> http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/comment-page-1/#comment-992 Viral Marketing Tips - The Secret to Successful Viral Marketing: Stop Trying and Start Inspiring Thu, 06 Mar 2008 21:20:37 +0000 http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/#comment-992 [...] legendary customer service that consistently exceeds [...] [...] legendary customer service that consistently exceeds [...]

]]> http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/comment-page-1/#comment-578 Alex Mgme Tue, 04 Dec 2007 15:56:08 +0000 http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/#comment-578 I purchased an online product from a reputable firm in Canada, with a full money back guarantee. When it arrived, i found that it was not what was described in their promotion, and i sent it back to them and asked for a refund back to my credit card. They said that they will refund me, but it has been over a month. I have called them thrice, and they said they would pay but they don't pay. What do you do in such a situation? I purchased an online product from a reputable firm in Canada, with a full money back guarantee. When it arrived, i found that it was not what was described in their promotion, and i sent it back to them and asked for a refund back to my credit card. They said that they will refund me, but it has been over a month. I have called them thrice, and they said they would pay but they don’t pay. What do you do in such a situation?

]]> http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/comment-page-1/#comment-111 Leow Tze Wei Mon, 01 Oct 2007 05:19:25 +0000 http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/#comment-111 Good content. Even great if you could provide step-by-step guide for DIY or beginner. Good content. Even great if you could provide step-by-step guide for DIY or beginner.

]]> http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/comment-page-1/#comment-110 G K Lim Mon, 01 Oct 2007 05:16:50 +0000 http://www.palmerwebmarketing.com/blog/25-ways-to-improve-your-online-customer-service/#comment-110 Hi, this is really a great article on online customer service. More often than not, we say we give good customer service, but we don't. Your article gives me some strategies to improve my online customer service. Thanks!! G K Lim, http://gklim.blogspot.com/ Hi, this is really a great article on online customer service. More often than not, we say we give good customer service, but we don’t. Your article gives me some strategies to improve my online customer service. Thanks!! G K Lim, http://gklim.blogspot.com/

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