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Archive for the ‘Customer Service’ Category

Online Surveys: The Key to E-commerce Success

Wednesday, September 12th, 2007

E-commerce has one glaring problem. Because you can’t interact with your customers face to face, you often don’t know what the greatest barriers are that prevent purchases. The savvy e-commerce marketer will do everything in his power to make up for this by interacting with their customer base in other ways. In my experience, the [...]

Now That’s Customer Service!

Sunday, September 9th, 2007

It’s not often that you are blown away by the customer service of an online retailer. After all, how much of an impression can a company make when the only contact points are usually email or a help page? Recently, I purchased a cream for the Eczema problem I have on my skin from DermaTechRX. Immediately [...]

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