E-commerce has one glaring problem. Because you can’t interact with your customers face to face, you often don’t know what the greatest barriers are that prevent purchases. The savvy e-commerce marketer will do everything in his power to make up for this by interacting with their customer base in other ways. In my experience, the [...]

It’s not often that you are blown away by the customer service of an online retailer. After all, how much of an impression can a company make when the only contact points are usually email or a help page?
Recently, I purchased a cream for the Eczema problem I have on my skin from DermaTechRX. Immediately following [...]