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Archive for the ‘E-commerce’ Category

FAQ Pages are Dead… Answer Questions in the Right Place

Sunday, December 16th, 2007

When was the last time you actually took the time to find an answer on a FAQ page? What about searching through a customer service knowledge base? For me, if information I need is not immediately accessible, I will leave a website immediately. Likewise, most web customers are impatient and demand information at their finger-tips. [...]

15 eCommerce Shipping Best Practices

Friday, December 7th, 2007

Ahh the shipping page. The un-welcome step in every eCommerce site’s checkout process. Because many sites fail to answer basic questions such as “how long will it take?” or “how much will it cost?”, many sales are lost at this important juncture. Some research shows that shipping concerns top the list of reasons why people [...]

13 Bad Habits of eCommerce Stores

Friday, November 16th, 2007

E-tailers have a lot to learn from traditional retailers. It seems that well-known eCommerce sites get away with atrocious usability mistakes simply because the internet as a shopping medium is growing so fast. Web managers may think that because sales numbers are up they must be doing everything right. For many online stores, nothing is [...]

25 eCommerce SEO Tips

Monday, November 12th, 2007

In some ways, it seems search engines have a grudge against eCommerce sites. Often times, I don’t blame them. Many online stores offer little useful content, including drymanufacturer product descriptions, poor internal linking, and no unique, user generated content. Without a doubt eCommerce sites have unique challenges when it comes to SEO. Below I’ve gathered [...]

25 Email Marketing Best Practices

Wednesday, October 31st, 2007

I suppose I can title this post “25 Email Marketing Mistakes I’ve Made.” But rather than focus on the negative, below I’ve outlined the best practices I’ve come to adopt over the years. Hope you find something here useful. Diversify your Content: If your entire email focuses on one product, service, or topic, you risk [...]

Don’t Waste your Thank You Pages

Monday, October 22nd, 2007

Surprisingly, many ecommerce sites waste the thank you or receipt page by making it a dead end. Instead of encouraging your visitors to close the window, continue to engage your customers with one of the following tactics: 1. Refer a friend form: After the user completes the purchase, ask them if they would be willing [...]

25 Holiday Preparation Tips for eCommerce Sites

Friday, October 19th, 2007

Hopefully, you’ve already begun to consider any necessary improvements to your site to accommodate the influx of holiday traffic.  Below I’ve compiled holiday improvement ideas for e-commerce sites. I hope you find something here useful. Offer Bounce Back Discounts: Think about how much traffic your site will receive during the holidays. How can you harness that traffic [...]

6 Tips for Improving Your Product Descriptions

Wednesday, October 17th, 2007

We’ve heard it said that “a picture is worth a thousand words.” However, I’d argue that words can be worth a thousand pictures. Good product descriptions should both inform and persuade your customers. Below I’ve gathered  some tips for spicing up these powerful selling tools. List benefits, not features: Have you ever encountered a salesman who rattles off [...]

How to Get Your Product Pages to Rank in the SERPs

Monday, October 15th, 2007

It’s a question I hear asked over and over again. Most eCommerce sites struggle with ranking their product pages due to 3 factors: duplicate content, poor internal linking, and competition. While nothing can be done about the last problem, much can be said about the first two. In this post, I’ll share some of the [...]

Boost Your Website’s Credibility with These 5 Tips

Thursday, October 11th, 2007

Why do we hate car salesmen? Simple, we don’t trust them. It’s not that we don’t want the car, we just don’t find the salesman’s claims to be credible. Because of the lack of face to face interaction between you and your website visitors, customers will judge your company based on your website. Your products [...]

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