Comments on: Online Customer Service Needs a Revolution http://www.palmerwebmarketing.com/blog/online-customer-service-needs-a-revolution/ Ideas for Marketing in Web 2.0 Thu, 15 Jul 2010 20:21:11 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Tim http://www.palmerwebmarketing.com/blog/online-customer-service-needs-a-revolution/comment-page-1/#comment-935 Tim Mon, 04 Feb 2008 19:00:12 +0000 http://www.palmerwebmarketing.com/blog/online-customer-service-needs-a-revolution/#comment-935 "Because Competing only on Price and Selection is Bad Business" I strongly agree with this. When I shop online, I almost never worry about finding the absolute cheapest price. Retailers who base their business on price attract customers who aren't loyal. The long term profit in this business isn't from making a one-time $50 sale to a customer, but from selling $400 to a customer over a couple of years. Attracting customers who will be loyal is crucial. Outstanding customer service is one of the very best ways to accomplish this. “Because Competing only on Price and Selection is Bad Business”

I strongly agree with this. When I shop online, I almost never worry about finding the absolute cheapest price.

Retailers who base their business on price attract customers who aren’t loyal. The long term profit in this business isn’t from making a one-time $50 sale to a customer, but from selling $400 to a customer over a couple of years.

Attracting customers who will be loyal is crucial. Outstanding customer service is one of the very best ways to accomplish this.

]]> By: Shopping Cart Junkie http://www.palmerwebmarketing.com/blog/online-customer-service-needs-a-revolution/comment-page-1/#comment-932 Shopping Cart Junkie Sat, 02 Feb 2008 14:24:48 +0000 http://www.palmerwebmarketing.com/blog/online-customer-service-needs-a-revolution/#comment-932 GREAT ARTICLE! You're correct that there is always an opportunity to compete on the customer service issue, and it's the real advantage a small company has over big corporations. GREAT ARTICLE! You’re correct that there is always an opportunity to compete on the customer service issue, and it’s the real advantage a small company has over big corporations.

]]> By: Pages tagged "usability" http://www.palmerwebmarketing.com/blog/online-customer-service-needs-a-revolution/comment-page-1/#comment-931 Pages tagged "usability" Sat, 02 Feb 2008 06:35:03 +0000 http://www.palmerwebmarketing.com/blog/online-customer-service-needs-a-revolution/#comment-931 [...] bookmarks tagged usability Online Customer Service Needs a Revolution saved by 1 others     ReBB3L bookmarked on 02/02/08 | [...] [...] bookmarks tagged usability Online Customer Service Needs a Revolution saved by 1 others     ReBB3L bookmarked on 02/02/08 | [...]

]]> By: Online Customer Service Needs a Revolution - Affordable Website Marketing - Just another website promotion and online advertising weblog about seo and search engine marketing http://www.palmerwebmarketing.com/blog/online-customer-service-needs-a-revolution/comment-page-1/#comment-930 Online Customer Service Needs a Revolution - Affordable Website Marketing - Just another website promotion and online advertising weblog about seo and search engine marketing Fri, 01 Feb 2008 21:14:57 +0000 http://www.palmerwebmarketing.com/blog/online-customer-service-needs-a-revolution/#comment-930 [...] post by palmerwebmarketing and posted by Alfred [...] [...] post by palmerwebmarketing and posted by Alfred [...]

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